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Email FAQ

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Email

How do I access my webmail account?

Navigate to cPanel’s Email Accounts interface (cPanel » Home » Email » Email Accounts). Then, locate the email account in the table and click Check Email. The Webmail interface will open in a new browser tab.

I can’t send and receive emails.

There could be several reasons why you are unable to send and receive emails.

  • Port 25 closed – This port must be open to send and receive emails. Contact your hosting provider.
  • Mail Client configured incorrectly – Read our Set Up a Mail Client documentation to check your mail client configuration.
  • SPF/DKIM configured incorrectly – To update your SPF/DKIM settings, read our Email Deliverability in cPanel documentation.
  • IP Address reputation – For more information, read our Blacklisting & IP Address Reputation documentation.
  • Invalid HELO – The /etc/mailhelo file contains Exim’s configuration for the HELO command, which initiates dialog between a mail server and a client. This file governs which domain sends the HELO command. For more information, read our mailhelo file documentation.
  • Exim queue full – To clear your queue or delete specific messages, read our How to Manage Your Exim Queue documentation or contact your hosting provider.
  • DNS-related issue – Use the Email Deliverability in cPanel interface to identify problems with your mail-related DNS records for one or more of your domains.

Why can’t I configure my mail client?

  • Invalid SSL certificate – Your SSL certificate has expired.
    • If you purchased your SSL certificate, you can use the SSL/TLS interface (cPanel » Security » SSL/TLS) to install and manage SSL certificates and private keys, which enhance your website’s security. You can use this interface to generate signing requests, which may be needed by the certificate provider before they can issue a certificate.
    • If your hosting provider issued your SSL certificate, contact your hosting provider.
    • If your provider has enabled the SSL/TLS Status interface (cPanel » Security » SSL/TLS Status) on your cPanel account, you can view, upgrade, or renew your domains’ SSL certificates.
  • Invalid ports – Some ports must be open for cPanel to accept incoming or outgoing data. For more information, read our How to Configure Your Firewall for cPanel & WHM Services documentation.
  • Invalid setting – To update your settings, read our Set Up Mail Client documentation.
  • Invalid servername – To verify your servername, read our Set Up Mail Client documentation.
  • Invalid username – To verify your username, read our Set Up Mail Client documentation.
  • DNS issue – Use the Email Deliverability in cPanel interface (to identify problems with your mail-related DNS records for one or more of your domains.
  • Transport Layer Security (TLS) protocol not supported – The mail client does not support Transport Layer Security protocol version 1.2 (TLSv1.2) or later. cPanel & WHM only supports TLSv1.2 or later. The system enables TLSv1.2 by default.

I am receiving spam emails.

If you are receiving spam email, use our Spam Filter interface. This interface allows you to configure the spam filter settings (powered by Apache SpamAssassin™) for your account. Spam filters identify and sort or delete unsolicited email, commonly known as spam.

You can also use the Junk button in Roundcube to train the system to recognize spam.

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